Suspended for Counterfeit Goods? Get Your Account Back.
A counterfeit goods suspension means Google believes your products imitate the brand features of another product to pass off as genuine. We help you fix it.
Navigate Beyond Your Suspension with Confidence
Counterfeit and brand-violation flags can happen even when you sell genuine products — often because your site mimics a brand's branding, logo, or product imagery too closely. We help correct the presentation so Google sees authenticity.
Navigate Beyond Your Suspension
with Confidence
We've seen businesses dramatically improve their chances of reinstatement by following these guidelines. It's about positioning your appeal for success.
Don't yell at Google
Yelling at Google via phone or email will hurt your case. The representatives you speak with are not the people who suspended you — nor who will reinstate you. Approach every interaction with respect.
Be careful hiring 'experts' from Fiverr & Upwork
Gig-platform sellers advertise they can unsuspend accounts, but we have seen problems compounded by self-styled 'experts' who tried and failed. Vet anyone you work with.
Don't submit appeal after appeal
Google has no official appeal limit, but the more unsuccessful appeals you submit, the less likely your next one is reviewed. Fix everything before you appeal.
Why Is My Account Suspended for Counterfeit Goods?
Google considers that your ads, website, or app mimic the brand features of a product in an attempt to pass themselves off as a genuine product of the brand owner. This can be triggered by unauthorized brand logos, trademarked imagery, or confusing product naming.
Unauthorized use of a brand's logo, name, or imagery on your site or ads.
Product listings that impersonate or imply affiliation with a known brand.
Images that closely imitate brand-owned photography or packaging.
Selling items that infringe registered trademarks or copyrights.
Proactive Strategies for
Reinstatement
The key is demonstrating that your products are authentic and your branding is your own.
Remove all brand logos, imagery, and phrasing you don't hold rights to.
Use original product photography and your own distinctive branding.
Show evidence of authorized distribution or genuine sourcing where applicable.
Provide manufacturer documentation or authorization to support your appeal.
We Fix All Types of Google Ads
& Merchant Center Suspensions
Circumventing Systems
Google considers that you engaged in practices that circumvent or interfere with its advertising systems and processes.
Learn moreSuspicious Payments
Google considers that your account's payment activity has been suspicious or fraudulent.
Learn moreMisrepresentation
Google considers that your ads or destinations deceive users by excluding or misstating relevant information.
Learn moreMalicious Software
Google considers that your ads and site or app host or link to malicious or unwanted software.
Learn moreUnacceptable Business Practices
Google considers that you're scamming users by concealing or misstating information about your business or services.
Learn moreLimited Ads Serving
Google restricts where and how often your ads are eligible to serve until policy concerns are resolved.
Learn moreDisapproved Google Ads
Individual ads are rejected by Google for violating a specific policy or the ad's landing page.
Learn moreAdvertiser Verification
Google requires you to verify your business identity and operations before running ads.
Learn moreFind Out If We Can Help You
Every Google Ads suspension is unique. Let's discuss your situation and whether — and how — we can help.
Frequently Asked Questions
You can be flagged if your site or ads too closely imitate a brand's branding, use unauthorized logos, or imply affiliation. Correcting how your products are presented usually resolves it.
Remove unauthorized brand assets, use original imagery, provide proof of authenticity or authorization, and submit a detailed appeal.
Don't Let a Suspension
Stop Your Growth.
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Learn moreTell us about your project
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- Dedicated consultant specialists
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