Build the right AI workspace
Scope an Arabic AI chatbot for approved service information and document-digitisation review. Separate public guidance from restricted case records.
Public Sector Software · Dubai & UAE
Government & Public Sector
Software in Dubai
We build citizen e-services, document workflows, case management and UAE PASS-ready portals for the public sector across the UAE.Tailored project scope • 100% code ownership • UAE PASS ready
100%Code Ownership
12wGo-Live From
24hSupport SLA
Built for UAE Public Sector
Citizen E-Services • UAE PASS • Case Management • Compliance
Perfect Handoff
Delivery and logistics app with live shipment tracking — live on the App Store and Google Play.
L
JBC Express
Logistics
Get a Government Software Quote in 24 Hours.
Tell us about the services you deliver. A senior engineer — not a salesperson — reviews your brief and sends a scoped, fixed-price proposal within one business day.
- Tailored project scope — no hourly surprises
- Citizen portals & workflow automation
- UAE PASS & compliance ready
- 100% source-code & data ownership
Get Your Government Software Quote
TRUSTED BY FOUNDERS
Chosen by Founders Who
Ship,/Scale,/Operate
Partnering with early-stage and scaling startups to build systems that define the next generation of industry leaders.
Updated for 2026 · Dubai & UAE
Software That Serves Citizens — Portals, Workflows and Cases in One Platform
Control Shift is a Dubai software team that builds government and public sector software for the UAE market. From citizen e-service portals to document workflows and case management, we replace the tangle of forms, spreadsheets and disconnected systems with one connected platform your teams and the public can rely on.
Citizen Services
Citizen E-Services
Citizen e-service software moves public services online. We build application portals, tracking, notifications and payments so residents and businesses complete services without queues, phone calls or paperwork.
Service Portals
Digital application portals for permits, licences and citizen services.
Application Tracking
Citizens track applications and status in real time, no phone calls needed.
Notifications
SMS, email and in-portal updates at every stage of the process.
Account & Profiles
Secure citizen and business accounts with shared document lockers.
Online Payments
Fee collection with UAE payment rails and automatic receipting.
Multi-Language
English and Arabic experiences with correct right-to-left layout.
Workflows
Document & Workflow Automation
Document and workflow automation removes the manual, repetitive work that slows public sector teams down. We map the processes that eat your staff's day and automate them with approval chains, SLAs and full audit trails.
Approval Chains
Multi-level approvals with routing rules, delegations and escalation.
Document Management
Central document repository with versioning, search and retention.
Access & Security
Role-based access, e-signatures and full audit trails.
Service-Level Tracking
SLA monitoring so every application is answered on time.
Form Automation
Smart online forms that validate and route data without re-keying.
Backlog Dashboards
Workload, pending and overdue reporting across every department.
Case Management
Case & Compliance Management
Case management software keeps every application, complaint and regulatory case on record. We build intake, assignment, deadlines and outcome reporting so nothing slips through and every case is answered on time.
Case Intake
Digital intake for complaints, applications and regulatory cases.
Assignment & Routing
Auto-assign cases to officers by type, workload and priority.
Deadlines & SLAs
Statutory deadlines and SLA alerts so nothing expires.
Evidence & Records
Attachments, notes and decisions kept in a complete case record.
Escalation Rules
Automatic escalation for unresolved or high-priority cases.
Outcome Reporting
Case outcomes, timeliness and service KPIs for leadership.
Built for the UAE
UAE PASS Ready, Secure & Bilingual
Global government platforms rarely fit the UAE out of the box. We build for local reality — UAE PASS authentication, alignment with digital government strategy, Arabic and English interfaces and data residency in the UAE.
UAE PASS
Authentication and identity flows built around UAE PASS.
Digital Government Alignment
Design aligned to UAE digital government strategy and open-data standards.
Arabic & English (RTL)
Fully bilingual interfaces and documents with Arabic RTL.
Data Residency
UAE data residency with encryption, backups and access controls.
Department Integration
Inter-department API integration for shared citizen data.
Transparency Dashboards
Public and internal KPIs on service quality and turnaround.
Government Software Project Options in Dubai
Transparent, fixed pricing — pick the tier that fits, and we lock the scope and cost in your 24-hour quote.
Citizen Service Portal
Digitise citizen services
10–12 weeks
- Application portal & tracking
- Online payments
- Notifications
- Bilingual interface
Most Popular
Workflow & Case Platform
Automate the department
4–6 months
- Document & approval workflows
- Case management & SLAs
- UAE PASS authentication
- Audit trails & compliance
Enterprise Government Suite
Whole-of-government
6–12 months
- Multi-department integration
- Advanced analytics & AI
- Resilience & security
- Dedicated support SLA
How It Works
From Citizen to Case
A structured build that keeps public services running while we roll out the new platform.
01
Discovery & Audit
We map your services, workflows and compliance obligations — citizen to case.
02
Design & Architect
We design the service journey and integrations, then lock a fixed scope, timeline and price.
03
Build & Integrate
Portals, workflows, case management and payments built and connected — UAE PASS ready.
04
Launch & Support
Staff training, go-live and an ongoing SLA, with the full source code handed to you.
Selected Work
Real Products.
Impact Driven Systems.
We collaborate with ambitious founders to turn complex challenges into high-performance digital systems.
Client Stories
Trusted by Visionary Founders
Digital Strategy
"Control Shift has been instrumental in reshaping our digital strategy. Their commitment to excellence and deep industry knowledge set them apart."
Asif Shuja
FOUNDER GEOPOCONSULT
Custom Solutions
"Control Shift raised our online presence, and their solutions fit the way we actually run our business."
Hasan Dweik
CEO ULTRATEC 3D
Innovative Execution
"Control Shift delivered strong results for our brand — they executed cleanly from day one."
Yasir Arafeh
CEO ULTRATEC 4D
Digital Strategy
"Control Shift has been instrumental in reshaping our digital strategy. Their commitment to excellence and deep industry knowledge set them apart."
Asif Shuja
FOUNDER GEOPOCONSULT
Custom Solutions
"Control Shift raised our online presence, and their solutions fit the way we actually run our business."
Hasan Dweik
CEO ULTRATEC 3D
Innovative Execution
"Control Shift delivered strong results for our brand — they executed cleanly from day one."
Yasir Arafeh
CEO ULTRATEC 4D
Digital Strategy
"Control Shift has been instrumental in reshaping our digital strategy. Their commitment to excellence and deep industry knowledge set them apart."
Asif Shuja
FOUNDER GEOPOCONSULT
Custom Solutions
"Control Shift raised our online presence, and their solutions fit the way we actually run our business."
Hasan Dweik
CEO ULTRATEC 3D
Innovative Execution
"Control Shift delivered strong results for our brand — they executed cleanly from day one."
Yasir Arafeh
CEO ULTRATEC 4D
Industries We Build For
Industry Software Development in Dubai
We build industry-specific software for the UAE market. Explore the platforms we engineer for each sector — every build is fixed price, DTCM/VAT aware where it matters, and shipped with 100% source-code ownership.
Hotels & Resorts
Travel & Hospitality Software
Hotel PMS, channel managers, direct booking engines and branded concierge apps — DTCM ready.
View Solution Transport & 3PLLogistics & Fleet Software
TMS, warehouse management, live fleet tracking and last-mile delivery apps with proof of delivery.
View Solution Retail ChainsRetail & POS Software
Cloud POS, multi-store inventory, omnichannel and loyalty for UAE retail chains — VAT compliant.
View Solution F&B GroupsRestaurant & F&B Software
Restaurant POS, kitchen display, online ordering and Talabat / Deliveroo aggregator integrations.
View Solution Schools & EdTechEducation & E-Learning Software
School ERP, student information systems, LMS platforms and parent apps built for KHDA reporting.
View Solution Factories & PlantsManufacturing & Field Service
Production planning, MES, quality control, maintenance and field-service dispatch software.
View Solution Rental & MobilityCar Rental & Mobility Software
Rental booking engines, fleet and contract management, Salik/fines reconciliation and driver apps.
View Solution Ride BookingTaxi & Chauffeur Booking Apps
Passenger app, driver app and dispatch console with live tracking, fare engine and corporate accounts. Salamah Drivers is live in both stores.
View Solution HR & PayrollHR & Recruitment Software
HRMS, WPS payroll, attendance, leave and onboarding aligned with MOHRE and UAE labour law.
View Solution Clinics & HospitalsHealthcare Software
EMR/EHR, clinic management, telemedicine and patient apps built for DHA and MOH compliance.
View Solution Finance & BankingFintech Software
Digital wallets, payments, lending and KYC platforms engineered for UAE Central Bank rules.
View Solution Property & BrokerageReal Estate Software
Property CRM, listing portals, brokerage and facility management systems with DLD/Bayut feeds.
View Solution ContractingConstruction ERP
Project cost control, BOQ, subcontractor payments, variations and site progress tracking.
View Solution Software ProductsSaaS Product Development
Multi-tenant SaaS platforms, subscription billing and admin dashboards built to scale.
View Solution Gyms & FitnessSports & Fitness Software
Gym & club management, class and PT booking, trainer apps and member experience apps.
View Solution Salons & SpasBeauty & Salon Software
Online booking, salon POS, staff scheduling, commissions and loyalty for UAE salons & spas.
View Solution Dealers & GaragesAutomotive & Dealership Software
Dealer management systems, workshop & garage software, parts inventory and service booking.
View Solution Law FirmsLegal Software
Case & matter management, document automation, client portals and billing for UAE law firms.
View Solution Shipping & PortsMarine & Shipping Software
Vessel operations, freight forwarding, customs documentation and port logistics systems.
View Solution Media & StudiosMedia & Entertainment Software
Streaming & OTT platforms, media asset management, ticketing and event systems.
View Solution Airlines & MROAviation & Aerospace Software
Flight operations, crew rostering, MRO maintenance and ground handling — GCAA aware.
View Solution Energy & UtilitiesEnergy & Utilities Software
Meter-to-cash billing, asset & network management, field service and solar monitoring.
View Solution Pharma & Life SciencesPharmaceutical Software
Track & trace serialisation, cold-chain monitoring, batch & expiry and pharma warehousing.
View Solution Insurance & BrokersInsurance Software
Policy administration, claims management, broker portals and renewals — CBUAE aware.
View Solution Farms & AgriTechAgriculture & AgriTech Software
Farm management, irrigation & sensor control, crop planning and food traceability.
View Solution Events & ExhibitionsEvent Management Software
Event planning, ticketing & registration, attendee CRM and check-in apps.
View Solution FM & Real EstateFacility Management Software
Work orders, preventive maintenance, SLAs and asset tracking for FM & property teams.
View Solution Security FirmsSecurity & Surveillance Software
Guard patrol, incident reporting, access control and CCTV integration — SIRA aware.
View Solution NGOs & CharitiesNon-Profit & NGO Software
Donor CRM, fundraising & campaigns, volunteer management and grant tracking.
View Solution Jewellery & LuxuryJewellery & Luxury Retail
Omnichannel POS, karat/gold inventory, gem certs, clienteling CRM and warranties.
View Solution F&B ManufacturersFood & Beverage Manufacturing
Recipe & batching, production planning, lot traceability and HACCP compliance.
View Solution Gyms, Spas & ClubsFitness & Wellness Software
Club management, class & PT booking, memberships, retail POS and retention CRM.
View Solution Forwarders & NVOCCFreight Forwarding Software
Multi-modal quoting, shipment lifecycle, Bayan customs docs and track & trace.
View Solution Islamic AppsIslamic App Development
Quran & prayer apps, hijri calendars, zakat calculators and Shariah-aware fintech.
View Solution Energy & UpstreamOil & Gas Software
Field operations, asset integrity, HSE & permit-to-work and SCADA dashboards.
View Solution Coworking & FlexCoworking & Workspace Software
Desk & meeting room bookings, memberships, access control, billing and member apps.
View Solution Communities & StrataCommunity & Strata Software
Owner portals, service charge billing, maintenance requests and RERA-aware workflows.
View Solution Yachts & MarinasYacht Charter & Marina Software
Charter booking engines, crew & trip management, maintenance and marina billing.
View Solution Waste & RecyclingWaste Management Software
Route optimisation, bin & weighbridge tracking, e-ticketing and compliance reporting.
View Solution Pharmacies & RetailPharmacy & Dispensary Software
Pharmacy POS, stock & expiry, e-prescriptions, insurance billing and FEFO workflows.
View Solution Vets & Animal HospitalsVeterinary Clinic Software
Patient records, appointments, lab results, prescriptions and pet insurance billing.
View Solution Pilgrimage & GroupsHajj & Umrah Software
Package builder, pilgrim booking, visas & certificates, group travel and payments.
View Solution Interiors & Fit-OutInterior Design & Fit-Out Software
Design proposals, BOQs, material sourcing, project tracking and client approvals.
View SolutionControl Shift is a custom software development company in Dubai supporting the region's public-sector digital transformation. Explore our work as a mobile app development company in Dubai, or connect your organisation to ERP software development for finance, procurement and payroll.
FAQ
Common Questions
Your quote depends on the modules, user roles, integrations, data migration and rollout requirements. Share your workflow and priorities so we can recommend a focused first phase and provide an itemised proposal.
Yes. Digital application portals for permits, licences and citizen services, real-time application tracking, SMS, email and in-portal notifications, secure citizen and business accounts, online payments and a fully bilingual Arabic and English experience.
Multi-level approval chains with routing, delegation and escalation, a central document repository with versioning and retention, role-based access and e-signatures, SLA monitoring and smart online forms that validate and route data without re-keying.
Yes. Digital intake for complaints, applications and regulatory cases, auto-assignment by type, workload and priority, statutory deadlines and SLA alerts, complete case records and outcome reporting for leadership.
It is. Authentication and identity flows are built around UAE PASS, design aligns to UAE digital government strategy, interfaces are bilingual Arabic and English (RTL), and data stays in the UAE with encryption, backups and access controls.
A citizen service portal launches in roughly 10–12 weeks; a workflow and case platform takes 4–6 months depending on integrations. You receive 100% source-code ownership and the Git repository on completion — no lock-in, ever.
Start Your Build
Ready to modernise your public sector software?
- We respond within 12 hours
- NDA available on request
- Dedicated consultant specialists
WhatsApp Us
+971 54 483 2290Direct Email
[email protected] Sourced & Verified
Sourced Context on Software Development
Sourced context, grounded in verifiable references.
Software engineering applies engineering discipline to the design, development, testing and maintenance of software systems.[1]
Software maintenance and evolution typically account for a significant share of a product's total lifetime cost, which is why ongoing support matters as much as initial development.[1]
Sources & References
- [1]Software engineering — Wikipedia · en.wikipedia.org/wiki/Software_engineering
A practical AI scope, not a black box
Arabic AI Assistants for UAE Public Services
Control Shift scopes AI software for public-service information and document teams. Service information can span departments, languages and document versions. Residents need current instructions and a clear escalation path when their circumstances do not fit a published answer. The useful output is a reviewable result that fits the work already happening in your business.
Discuss this AI workflowIntegrate with your existing systems
Connect authorised service catalogues and document repositories under the procuring entity’s access, hosting and governance requirements.
A workflow your team can supervise
- Trigger
- A resident asks about a published service or staff upload a document for digitisation.
- Agent task
- Retrieve current approved instructions or extract candidate document fields with source references.
- System update
- An enquiry or document-review task for the responsible department.
- Human approval
- Authorised officials approve case decisions, policy changes and final records.
Example workflow, from request to reviewed record
Illustrative project scope; not a claim of an existing customer deployment.
- A resident asks about a published service or staff upload a document for digitisation.
- Retrieve current approved instructions or extract candidate document fields with source references.
- Authorised officials approve case decisions, policy changes and final records.
- Save the approved result: An enquiry or document-review task for the responsible department. Keep its source, reviewer and action history available for follow-up.
Architecture and access boundaries
A language model prepares drafts from permitted context. Where document knowledge is needed, retrieval brings in approved sources with references. Restricted API tools handle only explicitly allowed actions. Validation, permissions and approval rules operate outside the model. If data is missing or a tool fails, preserve the draft and route it to a person.
Controls specific to this workflow
No government affiliation, procurement award or approval is implied. AI must not determine eligibility, issue official decisions or invent requirements.
Agree data minimisation, access, retention and audit logging during discovery. Hosting and provider terms are confirmed for the project before sensitive data is processed.
A focused, affordable first release
Map one workflow with the people who operate it. Review sample inputs, prototype the draft and approval steps, connect the required interfaces, and agree acceptance examples. Launch to a limited user group with a manual fallback. Monitor corrections, unresolved requests and operating costs before expanding.
The proposal depends on interface access, data cleanup, language coverage and approval complexity. Share your current systems and an anonymised example of the task to define an affordable first phase.
Questions about this AI scope
Can the chatbot make an eligibility decision?
No. It can explain approved published criteria and direct a request to the correct process. Authorised officials decide individual cases.
Can this connect to our current systems?
Connect authorised service catalogues and document repositories under the procuring entity’s access, hosting and governance requirements.
Which actions stay under human control?
Authorised officials approve case decisions, policy changes and final records. No government affiliation, procurement award or approval is implied. AI must not determine eligibility, issue official decisions or invent requirements.
Can the workflow support Arabic and English?
Both languages can be included in the project scope. Evaluate representative messages and documents with bilingual reviewers, agree terminology and provide clarification or handover when meaning is uncertain.
What affects scope and delivery time?
Data quality, available interfaces, permission rules, document or message variety and approval complexity determine the work. Start with one workflow, agree acceptance examples and expand after a reviewed pilot. A tailored proposal covers implementation and ongoing operating requirements.
How do you handle sensitive information?
Agree permitted data sources, role-based access, retention and provider terms before development. Use restricted service accounts and audit records. Hosting and residency options require project-specific confirmation; no certification or blanket compliance promise is implied.